Absolute GEM of a company. I was called immediately by a lovely lady when they spotted a mistake in my order. This was immediately fixed and the lovely lady even gave me some fantastic advice on yarn that I wasn’t sure of. My order was then EXPERTLY AND SAFELY PADDED AND PACKED and I had my order delivered the very next day which I was ecstatic with! This is one of those wonderful UNIQUE companies that I had the pleasure of stumbling across on a Google search for silky yarn!!!! I am truly grateful for your support and unbelievable TEN STAR CUSTOMER SERVICE!!!! I feel as though I’m part of their family after only one phone call and I trusted the lady within seconds of speaking with her, unfortunately I didn’t feel the need to ask her name which means I am unable to praise her personally or i must certainly would! Normally I only take names when there is a problem but she put me at such ease that it never even entered my mind to ask 😔. I hope she reads this and realises it is her I am talking of and she gets a mention within the company (you were the lovely lady who changed my needles for me as the ones I ordered weren’t in stock and also ran around searching yarn information to best advise me on silky yarn that I was needing but had no clue of which to order) I AM TRULY GRATEFUL TO YOU, you were so patient, friendly, professional and there’s no word I can think of just now that fully describes how refreshing it felt to me to speak to someone from a company who ACTUALLY CARED ABOUT WHAT I REALLY WANTED and actually went that extra mile that no one is prepared to do any more - I am truly grateful to you. Thank you so very much and I am actually excited to continuously use your company ONLY for wool and tools in the future.